Benchmark Transitions
  • Redlands, CA, USA
  • 43,600-50,000
  • Hourly
  • Full Time

Medical, Dental, Vision, Optional 401K

POSITION DESCRIPTION: The primary responsibilities include the coordination of admissions and intake efforts and projects by maintaining admissions guidelines; obtaining applicant information; screening applicants; facilitating the admissions and intake process, including quoting rates and reviewing insurance benefits outline.  Support all marketing and business development efforts and project. Communicate in highly effective manner, both verbally and in writing, with potential clients, families and referral sources, resulting in admit of client when appropriate. Provide support with professional tours and prospective client and family visits. Effectively integrate prospective client needs, family concerns and program capabilities into inter-departmental structure. Provide accurate communication, reports and admissions metrics and statistics. Maintain accurate records and files. Perform other assignments or duties as required and/or requested. May include some travel and participation at symposium and/or conference functions.







  • Obtains applicant information by responding to telephone, email and internet requests for information.
  • Reviews completed applications for admission.
  • Reviews and responds to requests from referral sources.
  • Obtains insurance information, clinical and educational history for potential clients.
  • Verifies prospective client information, interviews clients and family members
  • Screens prospective client by comparing client's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions.
  • Data entry into EMR and CRM system (KIPU and Capsule)
  • Admits clients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation.
  • Prepares admissions reports by collecting, analyzing, and summarizing data and trends.
  • Keeps clients safe by following safety policies, procedures, and regulations.
  • Protects client and organization reputation by keeping information confidential.
  • Keeps equipment operating by following operating instructions; calling for repairs.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures.
  • Markets programs and facilities by preparing and providing informational brochures; writing and placing advertisements; answering questions; conducting tours.









  • Must possess, and maintain a valid California driver's license, with a clean driving record with no incident, or accidents within the last 3 years, and must be eligible for auto insurance coverage 
  • Intake, and admissions experience preferred
  • Good customer services skills including in person, email and phone
  • Ability to define problems, collect data, establish facts, draw valid conclusions and create resolution
  • Proficient ability to work independently as well as in team environment
  • Experience working with program participants, parents and referents
  • Strong oral and written communications skills
  • Proficiency in Microsoft Office software, ability to quickly learn program related software and hardware technology, experience and proficiency CRM, and EMR, and client record management.
  • Strong knowledge of general work practices and work ethic 
  • Proficient knowledge of substance abuse and mental health program protocols and documentation methods 
  • Ability to maintain a schedule of events and arrive promptly 
  • Flexible individual displaying accuracy and dependability 
  • Ability to follow Benchmark Transitions policies and procedures 
  • Ability to handle sensitive and confidential information 
  • Ability to work in a safe manner 
  • Ability to maintain professionalism and organization in a fast paced environment during all situations 
  • Ability to consistently maintain mental and emotional stability and express assertive personality when necessary 
  • Ability to read and interpret documents at a basic level, such as reports, spreadsheets, and instruction and procedure manuals. 
  • Excellent ability to work independently as well as in a team environment 
  • Excellent ability to plan and manage time 
  • Proficient in crisis intervention and management, knowledge of behavior management techniques and verbal de-escalation processes 
  • Must be able to interact with participants in a responsible and empathetic manner and to establish and maintain appropriate boundaries 
  • Must successfully pass pre-employment drug screen and background check 
  • Must successfully pass a pre-employment physical exam and health screen 



Preferred qualifications:

  • BA Degree / Relevant work experience
  • Chemical Dependency Certification or Registration (CADC/RADT, etc.)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those a staff may encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 


  • The employee must work both alone and closely with others.  
  • The employee must be able to facilitate walking tours, capable of driving company vehicle, able to walk up and down flights of stairs, able to move marketing materials to and from different locations.
  • Employee must be able to function in fast-paced and competitive environment.
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